Contact & Support
We're here to help! Get in touch with our support team for any questions or assistance.
Email Support
Get detailed help via email
support@proplayvpn.com
Response time: 2-6 hours
Live Chat
Instant help when you need it
Available in app
24/7 automated, human support 9-5 EST
Help Center
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Self-service guides
Setup guides, troubleshooting, FAQs
Send us a Message
Company Information
- Company: ProPlay VPN LLC
- Address: 1007 North Orange Street
Wilmington, DE 19801
United States - Registration: Delaware LLC
- Business Email: business@proplayvpn.com
Legal Inquiries
- Legal Email: legal@proplayvpn.com
- Privacy Email: privacy@proplayvpn.com
- Compliance: compliance@proplayvpn.com
Support Hours
- Email Support: 24/7
- Live Chat: 24/7 (Automated)
9:00 AM - 5:00 PM EST (Human) - Emergency: Critical issues resolved within 4 hours
- General: Most issues resolved within 24 hours
Common Issues
- Can't connect: Check your internet connection and try different servers
- Slow speeds: Try servers closer to your location
- Billing questions: Include your account email in your message
- App crashes: Include device type and OS version
Security Issues
Report security vulnerabilities to security@proplayvpn.com
Press & Media
Media inquiries and press kit: press@proplayvpn.com
Partnerships
Business partnerships: partnerships@proplayvpn.com
ProPlay VPN Promise: We're committed to providing excellent customer support. Every inquiry is important to us, and we'll do our best to resolve your issue quickly and professionally.