Privacy Policy

At ProPlay VPN, we are committed to protecting your privacy and ensuring your personal data is handled with the utmost care. This Privacy Policy explains how we collect, use, and protect your information when you use our VPN services.

1. Information We Collect

1.1 No-Logs Policy

We do not log, store, or monitor your online activities. This includes:

• Websites you visit
• Files you download
• DNS queries
• Your real IP address when connected
• Connection timestamps
• Bandwidth usage per session

1.2 Account Information

To provide our service, we collect minimal account information:

• Email address: For account creation and important service communications
• Payment information: Processed securely through our payment processor (Epay)
• Account preferences: Selected servers, protocol preferences

1.3 Technical Information

We collect limited technical data to maintain service quality:

• Connection diagnostics: Success/failure of connections (without identifying which servers)
• App crashes: Anonymous crash reports to improve stability
• Bandwidth usage: Aggregate data for capacity planning

2. How We Use Your Information

2.1 Service Provision

• Authenticate your account and provide VPN access
• Process payments and manage subscriptions
• Provide customer support
• Send important service notifications

2.2 Service Improvement

• Monitor server performance and capacity
• Improve app stability and user experience
• Develop new features and protocols

3. Data Sharing and Disclosure

3.1 We Do Not Share Personal Data

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

3.2 Legal Requirements

We may disclose information only when:

• Required by law or valid legal process
• Necessary to protect our rights or safety
• To prevent fraud or abuse of our services

Important: Due to our no-logs policy, we have no activity data to provide even if legally required.

3.3 Service Providers

We work with trusted service providers who may process data on our behalf:

• Payment processor (Epay): Handles subscription payments securely
• Email service: Sends account-related communications
• Infrastructure providers: Host our servers and applications

4. Data Security

4.1 Encryption

We use industry-standard encryption to protect your data:

• AES-256 encryption for all VPN traffic
• TLS 1.3 for all web communications
• Perfect Forward Secrecy ensures past sessions remain secure

4.2 Infrastructure Security

• RAM-only servers that don't store data persistently
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Multi-factor authentication for all administrative access

5. Data Retention

5.1 Account Data

• Active accounts: Data retained while your account is active
• Closed accounts: Data deleted within 30 days of account closure
• Payment records: Retained for tax and legal compliance (typically 7 years)

5.2 Technical Data

• Connection logs: Not stored (part of our no-logs policy)
• Diagnostic data: Anonymized and retained for up to 90 days
• Support tickets: Retained for 2 years for service improvement

6. Your Rights

6.1 Data Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data

6.2 How to Exercise Your Rights

Contact us at privacy@proplayvpn.com to exercise any of these rights. We will respond within 30 days.

7. International Data Transfers

Our services operate globally. Your data may be processed in countries other than your own, including:

• Countries with adequate data protection laws
• Countries where we have implemented appropriate safeguards

We ensure all transfers comply with applicable data protection laws.

8. Children's Privacy

ProPlay VPN is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email
• Post the updated policy on our website
• Update the "Last updated" date at the top

11. Transparency Reports

We publish annual transparency reports detailing:

• Number of legal requests received (if any)
• Our responses to such requests
• Security incidents and our responses

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Company: ProPlay VPN LLC
• Address: 1007 North Orange Street, Wilmington, DE 19801, USA
• Email: privacy@proplayvpn.com
• Support: Through your ProPlay VPN account
• Response time: Within 48 hours for privacy-related inquiries