Terms of Service

Welcome to ProPlay VPN. These Terms of Service ("Terms") govern your use of our VPN services, mobile applications, and website. By using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using ProPlay VPN services, you:

• Agree to be bound by these Terms and our Privacy Policy
• Represent that you are at least 18 years old
• Have the legal capacity to enter into this agreement
• Will comply with all applicable laws and regulations

2. Description of Service

2.1 VPN Services

ProPlay VPN provides Virtual Private Network (VPN) services that:

• Encrypt your internet traffic using industry-standard protocols
• Route traffic through our servers in multiple global locations
• Support multiple protocols including WireGuard, V2Ray, and OpenVPN
• Provide different service tiers including free and premium options

2.2 Service Availability

We strive to maintain high service availability, but we cannot guarantee:

• 100% uptime or uninterrupted service
• Specific connection speeds or bandwidth
• Access to specific websites or services that may block VPN traffic
• Compatibility with all devices or network configurations

3. User Accounts and Registration

3.1 Account Creation

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your account information
• Notify us immediately of any unauthorized use of your account

3.2 Account Responsibility

You are solely responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your login credentials
• All charges incurred under your account
• Ensuring your account information is accurate and current

4. Acceptable Use Policy

4.1 Permitted Uses

You may use ProPlay VPN for legitimate purposes including:

• Protecting your privacy and security online
• Accessing geo-restricted content where legally permitted
• Securing your connection on public Wi-Fi networks
• General internet browsing and communication

4.2 Prohibited Activities

You may NOT use our service for:

• Illegal activities: Any activity that violates applicable laws
• Copyright infringement: Downloading or sharing copyrighted content without permission
• Hacking or intrusion: Attempting to gain unauthorized access to systems
• Spam or abuse: Sending unsolicited emails or engaging in abusive behavior
• Malware distribution: Creating, distributing, or hosting malicious software
• Child exploitation: Any content involving minors in inappropriate contexts
• Terrorism or violence: Supporting or promoting terrorist activities
• Network abuse: Activities that may harm our infrastructure or other users

5. Subscription and Payment Terms

5.1 Service Plans

We offer different service tiers:

• Free Plan: Limited servers and features
• Premium Plans: Full access to all servers and features with various billing cycles

5.2 Payment Processing

Payments are processed through our payment partner Epay:

• All payments are processed securely
• Subscription fees are charged in advance
• Price changes will be communicated with at least 30 days notice
• Failed payments may result in service suspension

5.3 Refund Policy

• 30-day money-back guarantee for first-time premium subscribers
• Refunds processed within 5-10 business days
• No refunds for accounts terminated for Terms violations
• Partial refunds may be available for unused subscription periods

6. Privacy and Data Protection

6.1 No-Logs Policy

We maintain a strict no-logs policy:

• We do not log your browsing activities
• We do not store connection timestamps
• We do not monitor your traffic content
• We do not track your real IP address when connected

6.2 Data Collection

We only collect minimal data necessary for service provision as detailed in our Privacy Policy.

7. Intellectual Property

7.1 Our Rights

ProPlay VPN and all related intellectual property rights are owned by us, including:

• Trademarks, logos, and brand names
• Software applications and source code
• Website content and design
• Proprietary technologies and methodologies

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our services for personal, non-commercial purposes in accordance with these Terms.

8. Service Modifications and Termination

8.1 Service Changes

We reserve the right to:

• Modify or discontinue any aspect of our service
• Change server locations or available protocols
• Update our applications and software
• Implement new features or remove existing ones

8.2 Account Termination

We may terminate or suspend your account if:

• You violate these Terms or our Acceptable Use Policy
• Your account remains inactive for an extended period
• We are required to do so by law or regulation
• You engage in fraudulent or abusive behavior

8.3 User Termination

You may terminate your account at any time by:

• Contacting our support team
• Canceling your subscription through your account
• Following the cancellation process in our applications

9. Disclaimers and Limitations

9.1 Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, including:

• Implied warranties of merchantability or fitness for a particular purpose
• Guarantees of uninterrupted or error-free service
• Warranties regarding service availability or performance
• Security guarantees beyond our implemented measures

9.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services
• Issues arising from third-party services or websites

10. Indemnification

You agree to indemnify and hold harmless ProPlay VPN, its officers, directors, employees, and agents from any claims, losses, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of third-party rights

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through:

• Good faith negotiations between the parties
• Binding arbitration if negotiations fail
• Courts of competent jurisdiction in Delaware, USA if arbitration is not applicable

12. Changes to Terms

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Notifying users via email for material changes
• Providing reasonable notice before changes take effect

Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms, contact us:

• Company: ProPlay VPN LLC
• Address: 1007 North Orange Street, Wilmington, DE 19801, USA
• Email: legal@proplayvpn.com
• Support: Through your ProPlay VPN account
• Response time: Within 48 hours for legal inquiries